Oh Hay There! We are still hopping and thumping along!
All our bunny servants are safely isolating and adhering to the advice of government and health officials. We are still making toys and goodies for humans, however there are a few temporary changes
Your order may experience a short delay in processing. Some of our material suppliers are no longer available at this time, so we are trying to source from other companies. Most noticeably, the regular wood balls we use are now made without coloring. This will be our regular until our supplier is accessible again.
We will contact you if any other materials need to be swapped out.
We always make our treats to order as we believe this ensures freshness and quality. However, this means purchasing produce as needed. With the current crisis, we are limiting the amount of trips we take outside and are therefore discontinuing treats for the time being.
There are some delays with items that are printed on demand, and we can not guarantee a delivery time with these products—but you will receive them! Our suppliers are taking extra sanitation procedures are are working with reduced staff for safety.
You many notice your package shipping from a different country than usual. We are working with our shipping partners in Canada, US, Mexico, and Europe to make sure your items get to you amidst various shut downs. Please reassure your bunnies that their items will get there as soon as pawsible! US orders of toys may take a few days to reach a USPS postal office as we navigate various closures.
We are still available for limited local deliveries. However we have moved to non-contact deliveries—we can leave your order in your building lobby, outside your door, or anywhere else you prefer. As usual, you will receive an email when your order is ready with the times and dates available. We are still only delivering within Vancouver city limits (including UBC).
Stay safe and healthy everybun! We'll get through this together!